Privacy Policy and Personal Data Protection



1. General Provisions

This Privacy and Personal Data Protection Policy is issued in accordance with the provisions of Law No. 29733 – Personal Data Protection Law, its Regulations approved by Supreme Decree No. 003-2013-JUS, and other complementary norms in force in the Republic of Peru.

By using the services offered through the website BusMachupicchuTicket, the user gives their free, prior, express, and informed consent for the processing of their personal data under the terms set forth in this document.

BusMachupicchuTicket is operated by Machupicchu Terra S.R.L., identified with RUC No. 20564091490, located at Calle Recoleta 208, Cusco – Peru, acting as the data controller for the personal data collected.

2. Information We Collect

For the proper management and marketing of bus tickets between Machu Picchu Pueblo (Aguas Calientes) and Machu Picchu, we may request the following information:

  • Identification Data: first name, last name, ID number, passport, or foreigner ID card.
  • Contact Data: email address, phone number, and country of residence.
  • Reservation Data: service date, ticket type (up, down, or round-trip), number of passengers.
  • Payment Data: credit or debit card information processed through certified payment gateways. BusMachupicchuTicket does not directly store sensitive financial information.
  • Voluntary Additional Information: data provided by the user to facilitate the provision of the service.

3. Purposes of Data Processing

Machupicchu Terra S.R.L. will process personal data exclusively for the following purposes:

  • Contractual Execution: manage the purchase of bus tickets and send digital confirmations.
  • Operational Coordination: share strictly necessary information with authorized transportation companies to ensure the validity of the ticket.
  • Customer Service: respond to inquiries, change or cancellation requests.
  • Legal and Accounting Compliance: issue payment receipts and comply with tax obligations.
  • Informational and Promotional Communications (Optional): send commercial updates related to our services, with the user able to revoke consent at any time.

4. Data Retention

Personal data will be retained only for the time necessary to fulfill the described purposes and legal obligations.

Once this period ends, the data will be deleted or anonymized, unless a legal obligation requires its retention.

5. Data Transfer and Confidentiality

Machupicchu Terra S.R.L., as an intermediary, may share personal data with authorized transportation companies operating the bus service to Machu Picchu, exclusively when necessary for the proper execution of the contracted service.

Under no circumstances will personal data be sold or transferred for purposes other than those set forth in this policy.

Any third party accessing the information must comply with confidentiality and protection obligations equivalent to those provided for in Peruvian law.

6. Security Measures

The company implements reasonable technical, organizational, and legal measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure.

These measures include:

  • SSL security certificates.
  • Protected servers.
  • Internal access restrictions to information.
  • Use of payment gateways with international security standards.

7. Data Subject Rights

The user can exercise the rights recognized by Law No. 29733 at any time:

  • Access: to know the data we hold and its purpose.
  • Rectification: to request the correction of inaccurate or incomplete information.
  • Cancellation: to request the deletion of your data when it is no longer needed.
  • Opposition: to oppose the use of your data in cases allowed by law.

To exercise these rights, a formal request must be sent to the official channels listed in section 9.

8. Use of Cookies

BusMachupicchuTicket uses cookies and web analytics tools to optimize the browsing experience, improve site performance, and analyze usage metrics.

The user can configure their browser to reject cookies; however, this may affect certain functionalities of the website.

9. Contact and Exercise of Rights

For inquiries related to this policy or to exercise rights regarding personal data, the user can contact:

  • Email: info@machupicchuterra.com
  • Phone: (+51) 994 349 441 / (+51) 084 207064
  • Address: Calle Recoleta 208 – Cusco, Peru

Requests will be processed within the timeframes set by the applicable regulations.

10. Modifications

Machupicchu Terra S.R.L. reserves the right to modify this Privacy Policy to adapt it to legal or technical changes. Any update will be published on the website and will take effect from the date of publication.

11. Acceptance

The use of the BusMachupicchuTicket website implies the express acceptance of this Privacy and Personal Data Protection Policy.